FAQS

The Answers You Need

SHIPPING POLICY

Shipping Policy as of May 2020: 

** Due to COVID-19 please allow the full processing time for your order, processing does NOT include shipping most orders will be shipped and received before the processing timeline (Currently 7-10 business days) ! **

**I want to thank you all from the bottom of my heart for your support. I reopened the site on Monday June 29 & we’ve sold over 90 products. I will be closed the site July 2, 2020 until all orders are processed and shipped.  June 19-22 SALE customer orders will all be shipped out by Friday July 3, 2020. Monday morning July 6, 2020 I will begin processing this weeks. Remember everything is delayed & I’m currently working on a 7-10 day processing time, once your order is processed it will ship 2day priority mail** 


**If you’re unable to wait the current full processing time please email us at bombedbyboujee@gmail.com so that we may assist you. (Also all our clothes are manufactured with the US Miami & LA)


Shipping Policy Reminder: 

All orders placed after 1:00pm Monday - Friday will begin processing the next business day. Any orders placed after 1:00pm on Friday, and any orders placed Saturday & Sunday will be processed the following business day Monday. If Monday is a holiday Tuesday will be your 1st day of processing. Please be advised we do not process on any Federal Holidays including June 19. Once your order has been processed and shipped please allow 24-48 hours for tracking number updates after receiving your shipping confirmation. 

  • Shipping Prices are currently flat rated at $8.00


  • Estimated Delivery Dates are available within 12 hours of issued Tracking Numbers



Shipping Policy:

All orders take 3 to 5 business days to process before being shipped out. Most times sooner. All orders placed after 1:00pm Monday - Friday will begin processing the next business day. (During the holiday season it may be extended) 

We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of God, weather-related delays. Any orders after 1:00 pm on Friday, and any orders placed Saturday & Sunday  will be processed the following business day Monday. If Monday is a holiday Tuesday will be your 1st day of processing. Please be advised we do not process on any Federal Holidays including June 19. Once your order has been processed please allow 24-48 hours for tracking number updates.

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International Shipping:

We currently do not offer international shipping.

SIGNATURE CONFIRMATION:

We recommend all orders over the value of $150 add Signature confirmation onto orders. Standard signature confirmation would be invoiced after the order has been placed. Price of signature depends on the amount/weight of the package. Please contact us with your order number to add signature confirmation to your order. 

Refused Packages: 

All Refused Packages are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS

Undeliverable Packages:

All Undeliverable packages that are not reshipped (After the customer pays for reshipment) are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS

Delivered Packages:

All packages marked as delivered by USPS, FedEx, or UPS are at the liability of the customer. Customers must be present or make accommodations when packages are being delivered. We are not responsible for any lost packages once the item (in the tracking) has been marked as delivered. 

WHAT IS YOUR RETURN POLICY?

Bombed by Boujee Boutique does not provide refunds or accept returns (NO EXCEPTIONS) 

Bombed by Boujee Boutique does believe in quality customer service all orders will be photographed before being sent securely. Items must be unworn, unwashed, undamaged with tags attached.

If you receive a item and it happens to be damaged please email bombedbyboujee@gmail.com immediately.

This email must include the following:

1. Your name

2. Your order number 

3. Photo/Video of the damaged product

**After my team completes an investigation a store credit will be issued if we feel we are at fault. Please allow 1 to 3 business day for a response. 

**Damage does not include wrong sizes, a loose thread, customer selecting wrong color or option etc.

Please note that Bombed by Boujee Boutique  is not heartless if we are able to accommodate you we will try our best.  

Final Sale Items:

The following items are non-returnable. Credit will not be issued for the following:

  • Items marked down 50-70% off (Special Offers Included)

  • Accessories

  • Bodysuits & Bathing Suits

  • Party Dress

  • Jewelry

  • Shoes

COLLABORATION

Calling all Influencers, Bloggers, Stylists,& Models we would love to Collaborate with you!

Please email us at

bombedbyboujee@gmail.com with the subject COLLAB!

CUSTOMER SERVICE HOURS

Monday - Thursday:  9:00am - 5:00pm ESTFriday: 9:00am - 12:00pm EST Saturday - Sunday: Closed

Still have questions? Get in touch and we’ll be happy to help.

 

CONTACT SUPPORT

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